Privacy policy

Privacy Policy for LumiSmile Labs

Last Updated: 2026

This Privacy Policy describes how LumiSmile Labs ("we," "us," or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from lumismilelabs.com (the "Site").

1. What Personal Information We Collect

When you interact with our Site, we collect certain information about you from a variety of sources. This includes information you provide to us directly, information collected automatically, and information we receive from third parties.

  • Information You Provide to Us Directly:

    • Contact Information: Name, billing address, shipping address, email address, and phone number.

    • Order Information: Details about the products you purchase.

    • Customer Support Information: Any information you provide when you communicate with us.

  • Information We Collect Automatically ("Usage Data"):

    • When you access the Site, we automatically collect information about your device and your interaction with our services. This is done through the use of "cookies" and similar technologies. This may include your IP address, browser type, how you found our site, and which pages you visit.

2. How We Use Your Personal Information

We use your Personal Information for several key purposes:

  • To Provide Products and Services: We use your information to process your payments, fulfill your orders, arrange for shipping, and send you notifications about your purchase.

  • To Communicate With You: To provide customer support and keep you informed about your order.

  • For Marketing and Advertising: With your consent, we may send you marketing communications via email about new products, special offers, and other updates.

  • For Security and Fraud Prevention: We use information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activity.

  • To Improve Our Site: We use Usage Data to understand how customers interact with our Site so we can improve the user experience.

3. Sharing Your Personal Information

As a dropshipping business, we share your Personal Information with select third-party service providers to help us operate our business. We do not sell your personal information.

  • Our E-commerce Platform: Our store is powered by Shopify Inc. We share your information with Shopify to provide our services to you. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • Fulfillment & Shipping Partners: We share your name, shipping address, and phone number with our dropshipping suppliers and shipping carriers so they can pack and deliver your order.

  • Payment Processors: We share your information with payment processors (such as Shopify Payments, PayPal, etc.) to securely process your payments. LumiSmile Labs does not store your full credit card information.

  • Analytics Providers: We may use services like Google Analytics to help us understand how our customers use the Site.

4. Your Rights

Depending on your location, you may have the right to access, correct, or erase your Personal Information. If you would like to exercise any of these rights, please contact us using the details below.

5. Data Retention

We will retain your Personal Information for our records to fulfill orders and provide customer support unless and until you ask us to erase this information.

6. Changes to This Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@lumismilelabs.com.